Terms of service

Welcome to Punjtoon.

These Terms of Service explain the conditions for accessing our website, purchasing our products, and using our services.

By accessing https://punjtoon.store/ or placing an order, you agree to these Terms of Service, subject to applicable law.

Please read them carefully before making a purchase.

1. General Information

Punjtoon is an online brand offering packaged food products, including oats, nuts, seeds, and dried-fruit blends.

Our website is powered by Shopify, which provides the e-commerce platform used to operate our online store.

Throughout these Terms, "Punjtoon," "we," "us," and "our" refer to the business operating this website.

We may update our website, product information, or services when reasonably necessary.

2. Eligibility & Website Use

By using our website and placing an order, you confirm that:

• You are legally able to make the purchase or have the necessary permission from a parent or legal guardian.

• The information you provide is accurate and complete.

• You will use our website for lawful purposes.

• You will not attempt to disrupt, misuse, or interfere with the operation of our website.

We reserve the right to restrict unlawful or fraudulent activity.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, ingredients, quantities, prices, and images.

Our products may include naturally sourced ingredients that vary slightly in appearance, shape, color, and size.

Such natural variations do not change our responsibility to supply products that materially match their stated weight, formulation, quality, and description.

Product images are intended to represent the actual products sold.

If you receive a product that materially differs from its advertised description or stated contents, please contact us under our Return & Refund Policy.

4. Ingredients, Allergens & Food Safety

Punjtoon products may contain ingredients such as oats, walnuts, almonds, cashews, pistachios, seeds, dried fruits, and other ingredients identified in the product description.

Allergen Notice: Our Zarshik Special blend contains tree nuts, including walnuts, almonds, cashews, and pistachios.

Customers with food allergies, sensitivities, or dietary restrictions should carefully review the product's ingredient and allergen information before consumption.

Please follow the storage, preparation, and consumption instructions provided with the product.

Our products are intended for general food consumption and are not presented as treatments or cures for medical conditions.

For individual medical or dietary concerns, customers should seek advice from an appropriate healthcare professional.

Nothing in these Terms limits our obligations relating to accurate ingredient disclosure, food safety, or defective products.

5. Orders & Order Confirmation

By placing an order, you agree to provide accurate contact, delivery, and payment information.

After placing an order, you may receive an order confirmation through the contact details you provided.

Orders remain subject to confirmation, product availability, and verification where necessary.

We may contact you if an order contains incomplete information, cannot be fulfilled, or requires clarification.

If we cannot fulfill a prepaid order, we will arrange an appropriate refund.

6. Pricing & Payments

All product prices are displayed in Pakistani Rupees (PKR).

Prices, promotions, and discounts may change from time to time.

The price confirmed during checkout is the price applicable to that order, unless an error is identified and resolved with the customer before fulfillment.

Available payment options are displayed at checkout.

Where Cash on Delivery is available, payment must be made according to the order confirmation when the package is delivered.

We do not require customers to pay any undisclosed charges.

7. Shipping & Delivery

Punjtoon currently delivers products within Pakistan.

Estimated delivery times, delivery coverage, and applicable shipping conditions are explained in our Shipping Policy.

Delivery times are estimates and may be affected by circumstances outside our direct control.

Customers must provide accurate shipping details and remain reasonably available for delivery.

If an order is delayed, lost, or incorrectly delivered, customers may contact our support team for assistance.

For full details, please review our Shipping Policy.

8. Returns, Refunds & Replacements

As Punjtoon sells packaged food products, ordinary change-of-mind returns are not accepted after delivery.

However, customers may be eligible for an appropriate remedy where products are damaged, defective, incorrectly supplied, materially incomplete, or different from their advertised description.

Products that have been substantially consumed are not eligible for a refund solely because of personal taste preferences.

A genuine defect or misrepresentation complaint will be reviewed fairly, including where opening the packaging was reasonably necessary to discover the issue.

For eligibility, claim procedures, and refund information, please review our Return & Refund Policy.

Nothing in these Terms excludes rights or remedies available under applicable consumer protection laws.

9. Order Cancellations

Customers may request cancellation by contacting our support team before the order is dispatched.

We will try to accommodate eligible cancellation requests.

Once an order has been dispatched, cancellation may not be possible.

If Punjtoon cancels an order after receiving payment, an appropriate refund will be arranged.

10. Intellectual Property

The Punjtoon name, logo, branding, original photographs, website content, and other materials owned by or licensed to Punjtoon are protected by applicable intellectual property laws.

You may view and use our website for personal, lawful purposes.

You may not reproduce or commercially use our protected content without the necessary permission.

11. Customer Reviews & Feedback

Customers may submit honest reviews or feedback about their shopping and product experiences.

Reviews must not intentionally contain false, abusive, unlawful, or misleading information.

We may moderate content that violates these standards while respecting genuine customer feedback.

Where customers provide permission for promotional use of their photographs, videos, or testimonials, we may feature that content in our marketing materials according to the permission given.

12. Third-Party Services

Our website may use third-party services, including Shopify, payment providers, and courier companies.

Some features may be subject to the relevant provider's terms and privacy practices.

We are not responsible for independently operated third-party websites, but remain responsible for our own obligations to customers under applicable law.

13. Privacy & Personal Information

We collect and use customer information as reasonably necessary to process orders, arrange deliveries, provide support, and operate our services.

Additional information about data collection, use, storage, and sharing is provided in our Privacy Policy.

By using our website, you acknowledge that your personal information will be handled according to the applicable Privacy Policy and relevant laws.

14. Responsibility & Applicable Law

We aim to provide accurate product information, safe products, and reliable services.

To the extent permitted by applicable law, Punjtoon is not responsible for losses caused solely by a customer's misuse of products, failure to follow appropriate storage instructions, or unlawful use of the website.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability arising from defective products, misleading representations, or other consumer rights protected by law.

These Terms are governed by the applicable laws of Pakistan.

Any dispute will be handled through the appropriate legal process and competent authorities or courts.

15. Changes to These Terms

We may update these Terms of Service to reflect changes in our business practices, services, or legal requirements.

Updated terms will be published on this page with a revised date.

Changes will not remove legal rights or remedies that customers have already acquired.

16. Contact Information

For questions about these Terms of Service, our products, or your orders, please contact:

Punjtoon

Website: https://punjtoon.store/

Email: panjpanjtoon@gmail.com

Phone Number: 03250666250

WhatsApp Number: 03250666250

Customer satisfaction, accurate product information, and fair business practices remain important to us.