Refund policy

At Punjtoon, we are committed to delivering quality products that meet our customers' expectations. Every order should arrive in good condition and match the product information provided on our website.

As we sell packaged food products, we maintain a return and refund policy that protects product hygiene and safety while ensuring fair treatment of genuine customer concerns.

1. Eligible Returns & Refunds

You may request a return, replacement, or refund if:

You receive an incorrect product.
The product is missing an ingredient that should be included according to its stated composition, or materially differs from the advertised formulation.
The product's net weight or contents materially differ from the product description.
The product arrives damaged, leaking, or with broken or compromised packaging.
The product is expired, contaminated, unsafe, or otherwise defective when delivered.
The product is materially different from what was advertised on our website.

All requests are reviewed based on the nature of the issue and the available evidence.

2. Non-Returnable Items

For hygiene and food-safety reasons, we do not accept returns or refunds for:

Change of mind after delivery.
Personal taste or flavor preferences.
Products that have been substantially consumed without evidence of a genuine product issue.
Products damaged due to improper storage or handling after delivery.
Requests based solely on a preference for different ingredients, where the delivered product matches its advertised description.

Opening a package does not automatically make a genuine defect or product-mismatch complaint ineligible.

If an issue could only reasonably be discovered after opening the package, we will review the complaint fairly.

3. How to Request a Return or Refund

If you experience an issue with your order, please contact us as soon as possible, preferably within 48 hours of receiving your delivery.

Email: panjpanjtoon@gmail.com

Please provide:

Your order number.
Your name and contact information.
A brief explanation of the issue.
Clear photographs of the product and packaging, where possible.
Any additional relevant evidence that helps us understand the issue.

Please retain the product, packaging, and batch information while your complaint is being reviewed, where safe to do so.

Reporting an issue after 48 hours does not automatically remove any rights you may have under applicable consumer protection laws.

4. Return Approval & Inspection

Once we receive your request, our team will review the information and may ask for additional details.

If a physical return is required, we will provide instructions on how to send the product back.

Please do not send products to us without first contacting our support team.

Where the complaint is verified and the return is approved because of an error or defect attributable to Punjtoon, we will arrange or cover reasonable return-shipping costs.

5. Refunds & Replacements

For eligible and approved complaints, we may offer:

A replacement product.
A full refund.
A partial refund or another appropriate resolution, where agreed with the customer.

The resolution will depend on the nature of the issue and applicable consumer rights.

Once a refund is approved, we aim to process it within 10 business days.

For Cash on Delivery orders, we will coordinate an appropriate refund method with the customer.

7. Food Safety & Customer Protection

Customer health and product safety are important to us.

If you believe a product is unsafe, contaminated, or unsuitable for consumption because of a defect, please stop using it and contact us promptly.

Nothing in this policy is intended to restrict or exclude any consumer rights provided by applicable law.

8. Contact Us

For return, refund, replacement, or order-related questions, please contact:

Punjtoon

Website: https://punjtoon.store/

Email: panjpanjtoon@gmail.com

Phone Number: 03250666250

WhatsApp Number: 03250666250

We aim to resolve genuine concerns fairly and professionally.